They were available at all times after a major disaster and didn't try to steal my money... Oh wait
The Kim Vole office of state farm is one of the worst insurance agencies I've ever had. My first two months of insurance with them, they had me set up direct deposit. Instead of calling me to inform me it did not go through the first month, they emailed me at the end of the 2nd month and informed me that they were canceling my policy and my license would be suspended. I payed immediately over the phone but my rate was hight because it wasn't direct payment. Now the same thing has happened and I have not received the first letter, email, phone call, nothing.
We purchased a motorcycle policy from State Farm and went back to purchase insurance on 2 cars, 2 snowmobiles, 2 jet skis, and an umbrella policy. Because we were considered an existing customer (due to the motorcycle policy) and it had been 34 days since our original quote (and they honor the quote for 30 days) State Farm wouldn't honor the quotes they gave us on any of the other lines of business. They re-rated us as an existing customer and rates were extremely different (e.g. the 2 cars alone would have been more than $640 more than the quote they gave us for new customers). When I asked why rates were so much higher when nothing had changed they could only say that they have to use a different system to rate existing customers. It's really sad that a company treats new customers well but existing customers so poorly. We walked away with all of the lines of business and cancelled the motorcycle policy because we don't want to deal with a company that treats its customers that way.
State Farm uses one rating system to quote rates to new customers and a different system to quote rates to existing customers and charge existing customers extremely higher rates.
The absolute worst insurance I've ever had. They don't want to do their jobs, very obnoxious over the phone.
Kim Vole State Farm Insurance Agent is a US Insurance Agency based in Parrish, Florida. Kim Vole State Farm Insurance Agent is located at 8169 US-301, Parrish, FL 34219, USA.
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